Terms and Conditions for www.bruxcast.eu

Last Updated: July 11, 2025

Welcome to www.bruxcast.eu, an online store operated by NMDP, located in Flanders, Belgium. These Terms and Conditions govern your use of our website and the purchase of goods, including pre-orders, from our online store. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Business Information

• Business Name: NMDP

• Registered Address: Meisestraat 108, 1853 Strombeek-Bever

• VAT Number: BE1004469840

• Contact Information: Email: info@bruxcast.eu // info@nmdp.eu

• Website: www.bruxcast.eu

NMDP is a registered business in Belgium, operating under Belgian and EU laws, including the Code of Economic Law, EU Consumer Rights Directive (2011/83/EU), and General Data Protection Regulation (GDPR).

2. Definitions

• Customer: Any individual or entity purchasing goods or services from www.bruxcast.eu.

• Goods: Products, including pre-order items, offered for sale on our website.

• Pre-Order: An order placed for goods that are not yet available for immediate delivery but will be shipped at a later date.

• Trader: Bruxcast, the registered business operating www.bruxcast.eu.

• Website: www.bruxcast.eu, including all its pages and services.

3. Scope and Applicability

These Terms and Conditions apply to all purchases made through www.bruxcast.eu, whether delivered within Belgium or other EU Member States. They outline the rights and obligations of both Bruxcast and the Customer, in compliance with EU and Belgian consumer protection laws.

4. Ordering and Contract Formation

• Order Placement: By placing an order, you confirm that you are at least 18 years old or have legal authorization to enter into a contract. Orders are subject to acceptance by Bruxcast.

• Contract Formation: A contract is formed when you receive an order confirmation email from us, detailing the products, price, and estimated delivery information.

• Pre-Orders: Pre-order items are subject to estimated delivery dates, which will be communicated in the product description and order confirmation. Delivery dates are estimates and may be subject to change due to production or supply chain delays. You will be notified of any significant delays.

• Order Modifications: We reserve the right to refuse or cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, you will be notified and refunded any payments made.

5. Pricing and Payment

• Pricing: All prices are listed in Euros (€) and include VAT (as applicable under Belgian law). Prices exclude shipping costs, which are clearly displayed at checkout.

• Payment Methods: We accept payments via [list accepted payment methods, e.g., credit/debit cards, PayPal, bank transfer]. All transactions are processed securely through [your payment processor, e.g., Stripe, Mollie].

• Payment Terms for Pre-Orders: Full payment is required at the time of placing a pre-order. Payments are held securely until the goods are shipped.

• Non-Payment: If payment fails or is not received, we reserve the right to cancel the order and notify you accordingly.

6. Shipping and Delivery

• Shipping Scope: We ship to all EU Member States. Shipping costs and estimated delivery times are provided at checkout.

• Greener Delivery Options (Belgium): In compliance with Belgium’s Code of Economic Law (effective September 21, 2024), for deliveries in Belgium, we offer at least one alternative delivery option to home delivery, such as pick-up at a post office, retail shop, or locker. These options are designed to reduce CO2 emissions and are clearly indicated at checkout.

• Delivery Attempts: If a delivery attempt fails, we will contact you to schedule a second attempt or agree on a future course of action. Additional delivery attempts after the second may incur costs at your expense.

• Delivery Delays: We aim to deliver within the estimated timeframes provided. For pre-orders, delivery timelines are estimates and subject to change. We are not liable for delays caused by third-party logistics providers or unforeseen circumstances, but we will keep you informed of any changes.

• Cross-Border Shipping: For deliveries outside Belgium, you are responsible for any additional customs duties or taxes imposed by the destination country. We comply with EU regulations banning geo-blocking, ensuring equal pricing and payment terms across all EU countries.

7. Right of Withdrawal

• EU Consumer Rights: If you are a consumer (not purchasing for business purposes) in the EU, you have the right to withdraw from your purchase within 14 days without giving a reason, as per the EU Consumer Rights Directive (2011/83/EU).

• Withdrawal Period:

  • For goods, the withdrawal period ends 14 days after you or a designated third party takes physical possession of the goods.

  • For pre-orders or multiple goods delivered separately, the withdrawal period ends 14 days after receipt of the last good.

• Exclusions: The right of withdrawal does not apply to pre-ordered goods that are made to order or clearly personalized (e.g., custom-designed items).

• Exercising Withdrawal: To withdraw, inform us clearly via email ([Your Contact Email]) or by using the model withdrawal form available on our website. The notification must be sent before the withdrawal period expires.

• Effects of Withdrawal: Upon valid withdrawal, we will refund all payments, including standard delivery costs, within 14 days of receiving your withdrawal notification. Refunds will be processed using the same payment method as the original transaction, unless otherwise agreed. You are responsible for the cost of returning the goods unless they are faulty or not as described.

• Return Conditions: Goods must be returned in their original condition, unused, and with all original packaging. You are liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

8. Returns and Refunds

• Faulty or Non-Conforming Goods: If goods are faulty, damaged, or do not match the description, you are entitled to a free repair, replacement, or refund, as per EU consumer protection laws. Contact us within a reasonable time after discovering the issue.

• Return Process: To return goods, contact us at [Your Contact Email] to obtain return instructions. For non-faulty returns within the 14-day withdrawal period, you bear the cost of return shipping unless otherwise stated.

• Belgium-Specific Returns: In Belgium, we offer at least two return methods (e.g., drop-off at a pick-up point or courier pickup) to comply with local regulations and enhance consumer convenience.

• Refund Processing: Refunds for valid returns will be processed within 14 days of receiving the returned goods. For pre-orders, if the product is not delivered by the estimated date and you choose to cancel, a full refund will be issued.

9. Pre-Order Specific Terms

• Pre-Order Agreement: By placing a pre-order, you acknowledge that the goods are not immediately available and that delivery is subject to the estimated timeline provided in the product description.

• Cancellation of Pre-Orders: You may cancel a pre-order and receive a full refund at any time before the goods are shipped. If we are unable to fulfill a pre-order due to unforeseen circumstances, we will notify you and issue a full refund.

• Delayed Delivery: We will make reasonable efforts to meet the estimated delivery date for pre-orders. If significant delays occur, you will be informed and given the option to continue with the order or cancel for a full refund.

10. Intellectual Property

• All content on www.bruxcast.eu, including but not limited to text, images, photographs, logos, designs, and product pictures, is the exclusive property of Bruxcast or its licensors and is protected by Belgian and EU intellectual property laws.

• You may not reproduce, distribute, modify, or use our content, including photographs, for commercial purposes without prior written consent from Bruxcast. Personal use, such as printing order confirmations or saving product images for personal reference, is permitted.

11. Use of Cookies

• Cookie Usage: We use cookies and similar technologies on www.bruxcast.eu to enhance your browsing experience, analyze website performance, and provide personalized content, in compliance with the EU General Data Protection Regulation (GDPR) and ePrivacy Directive.

• Types of Cookies:

  • Essential Cookies: Necessary for the website to function, such as maintaining your shopping cart and login sessions.

  • Analytical Cookies: Used to collect anonymized data on website usage to improve our services.

  • Marketing Cookies: Used to deliver personalized advertisements and track their effectiveness, subject to your consent.

• Consent: Upon visiting our website, you will be prompted to accept or decline non-essential cookies via our cookie consent banner. You may withdraw your consent or manage your preferences at any time through the cookie settings link in our website footer.

• Data Protection: For details on how we process cookie-related data, please refer to our Privacy Policy. We ensure that cookie usage complies with GDPR requirements, including transparency, lawful basis, and your right to control your data.

• Third-Party Cookies: Some cookies may be set by third-party services (e.g., Google Analytics, advertising platforms). These are detailed in our Privacy Policy, and their use is subject to your consent.

12. Limitation of Liability

• General Liability: To the fullest extent permitted by law, Bruxcast is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including pre-orders.

• Warranty Disclaimer: Goods are provided "as is" with no additional warranties beyond those required by EU and Belgian law. We do not guarantee that the website will be error-free or uninterrupted.

• Consumer Rights: Nothing in these Terms and Conditions limits your statutory rights as a consumer under EU or Belgian law, including rights to repair, replacement, or refund for faulty goods.

13. User Conduct

• You agree to use www.bruxcast.eu for lawful purposes only. Prohibited activities include, but are not limited to, attempting to gain unauthorized access to our systems, submitting false information, or engaging in fraudulent transactions.

• Any user-generated content (e.g., reviews) must comply with our guidelines. We reserve the right to remove content that is unlawful, offensive, or violates these Terms and Conditions.

14. Dispute Resolution

• Contact Us First: If you have a complaint, please contact us at [Your Contact Email] to resolve the issue informally.

• Online Dispute Resolution (ODR): As required by EU Regulation 524/2013, EU consumers may use the EU’s Online Dispute Resolution platform to resolve disputes. Access the platform at https://ec.europa.eu/consumers/odr/. Our email for ODR purposes is [Your Contact Email].

• Governing Law and Jurisdiction: These Terms and Conditions are governed by Belgian law. Disputes not resolved through ODR or other means will be subject to the exclusive jurisdiction of the courts in [Your City], Belgium, unless otherwise required by EU consumer protection laws.

15. Packaging and Sustainability

• EU Packaging Waste Directive: We comply with EU regulations on recycling packaging materials, aiming to meet the 2025 target of recycling 65% of packaging.

• Belgium’s Greener Delivery Rules: For Belgian customers, we offer eco-friendly delivery options (e.g., pick-up points, lockers) to reduce CO2 emissions, as mandated by the Code of Economic Law (effective September 21, 2024).

• Cross-Border Packaging: For deliveries to other EU countries, we adhere to local packaging regulations, which may require registration and annual declarations of packaging materials used.

16. Force Majeure

Bruxcast is not liable for failure to perform obligations under these Terms and Conditions due to events beyond our reasonable control, such as natural disasters, strikes, or supply chain disruptions affecting pre-order deliveries.

17. Amendments

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes constitutes acceptance of the new terms.

18. Contact Us

For questions, complaints, withdrawal requests, or cookie-related inquiries, contact us at:

• Email: info@Bruxcast.eu

• Phone: +32474242506

• Address: Meisestraat 108, 1853 Strombeek-Bever